Privacy Policy

Introduction and organizational info

We, at PT Arctic Bear Baths, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website 5elements-wellness.com, and any related interactions.

• Enhancing the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction.

Scope and application

This privacy policy is designed to protect the personal information of our website visitors, leads, registered users, and customers. Whether you are browsing our website, requesting an estimate, downloading analytics, or contacting us regarding ice baths, saunas, chillers, or wellness zones, we process your personal data with the highest standards of privacy and security.

Data collection and processing

We gather personal data through various interactions, including inquiry forms, WhatsApp links, email correspondence, download requests, and direct communication about our products and services.

• Email address and/or phone number.
• First and last name.

We process only information that is essential for delivering our services, complying with legal obligations, or improving the user experience. The personal information collected may be used for:

• Communication efforts.
• Analytics and performance tracking.
• Customer support.
• Customizing and adapting user experience.

Data storage and protection

Personal information is stored in secure servers located in Indonesia. Where services require international data transfer, we take reasonable steps to ensure such transfers comply with applicable laws and maintain data protection standards equivalent to those in our primary operating location.

• Encryption is used to protect data during transfer and at rest where applicable.
• Regular security audits and monitoring help identify and remediate vulnerabilities.
• Third-party service providers are expected to handle data under adequate contractual safeguards.

User rights and choices

In line with applicable privacy laws, users may request access, correction, deletion, restriction, portability, objection, or withdrawal of consent where relevant. Users may also lodge a complaint with a competent supervisory authority if they believe their personal data has been processed unlawfully.

To exercise these rights, please contact info@arcticbb.co.id or +62 85339107323. We may need to verify identity before processing certain requests.

Cookies and tracking technologies

We may use cookies and similar technologies to ensure proper website functionality, improve user experience, understand traffic patterns, and support analytics or advertising tools. These technologies can include essential cookies, performance cookies, functional cookies, and advertising-related technologies where implemented.

• Essential cookies support security and core website functions.
• Performance and analytics cookies help us understand how visitors use the site.
• Functional cookies remember preferences and improve usability.
• Advertising and targeting technologies may be used to measure campaign effectiveness and improve relevance.

If additional tracking technologies such as Meta Pixel or similar tools are enabled, this page serves as notice that such tools may collect website interaction data in accordance with their own applicable policies and configurations.

Contact

If you have questions about this policy or how your personal data is handled, please contact us at info@arcticbb.co.id or +62 85339107323.